Support Limitations
Kindly review our support limitations. If your support request does not fall within our limit we will respond immediately within 2 business days otherwise we may not respond to you when your request falls within the following:
Support Limitations
– We speak English only to our customers, so we expect you speak it decently enough so we can understand each other.
– We cannot provide general webhosting and/or general PHP support.
– We cannot provide general programming or web scaling support.
– We cannot help with issues from your own customization.
– We cannot provide customizations that extended default app features.
– We do not offer install or setup services.
– We cannot provide fixes that are unique to your web hosting or server environment.
– We try for fast response times but as described on our support tab, response time may be longer, depending on our current support queue. Too many issue/feature questions that do not fall under support will slow down all response times. Please investigate for yourself thoroughly before contacting us.
